Disclaimer for Counterfeit Products

At Mitsubishi Electric Asia, we are committed to delivering genuine, high-quality products and reliable service to our valued business partners. As part of this commitment, we strongly advise all customers to purchase our products exclusively through official, authorized distributors or resellers.

Our Official Position

Purchasing from unauthorized sources — including third-party marketplaces, unverified resellers, or grey market channels — carries significant risks, including but not limited to:

• Counterfeit or altered products
• Void or non-applicable warranties
• Lack of technical support and service eligibility
• Non-compliance with industry standards and safety regulations
• Unexpected costs due to product failures or incompatibility

To ensure full product integrity, support, and compliance, always verify that your supplier is officially authorized by Mitsubishi Electric Asia. A full list of authorized partners can be found here.

Warranty & Support Policy

We reserve the right to deny warranty claims, support services, or replacements for products purchased through unauthorized channels. Products not supplied by our authorized distributors may not meet our quality assurance standards and may compromise your operational safety and compliance.

Our Advice to Customers

• Confirm distributor authorization before placing an order.
• Request proof of supply chain traceability if unsure of a vendor’s legitimacy.
• Avoid offers that appear significantly below market value, as they may indicate counterfeit or diverted goods.
• Contact us directly to verify a distributor or report suspicious vendors.

Choose authenticity. Choose authorized.

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For any inquiries or concerns, please reach out to:
📧 Email: ID@asia.meap.com
☎️ Phone: (65) 6473 2308
🌐 Website: https://sg.mitsubishielectric.com/fa